What was the role of digital within the media mix?
Using Fospha Marketing’s Query tool, the insurer was able to navigate its data and create easy-to-use reports. The Direct Line team now has direct access to its database where the team can query all of the data, in one place.
This has made creating, sharing and implementing insights far more efficient, with the analytics and data team able to prioritise analysis over finding or cleaning data. It has also made the data highly visible and easy to consume to the rest of the business, thanks to there being a single source of customer data within a platform environment.
saved per year
What results did you attain? What was the biggest achievement?
Consolidating the brand’s data into a CDP has enabled the team to save approximately 500 days of analyst time per year. According to Dan Bennetts, Data Insight Manager at Direct Line Group, the team anticipates even more significant rewards in the short and long term as it branches out into more areas such as market and competitor data.
A singular, detailed view of customers’ digital journeys has already allowed Direct Line Group to identify the biggest ‘drop out’ areas in its online marketing and to highlight the economic effects these have on both conversion rate and revenue, showing how key insights can enable marketers to unlock value and drive growth.
Now that a data infrastructure is in place, the department can look to ensure it is used even more comprehensively, with output growing year-on-year as more sources of intelligence are added.
In a sentence...
How Direct Line Group unlocked the hidden value of its data to reduce cost and increase efficiency.