Will COVID-19 impact people’s buying habits?
Posted on: Thursday 23 July 2020
IAB UK and YouGov have surveyed over 2,000 people to understand how brands’ handling of the pandemic stands to impact people’s buying habits
The research, which was conducted in June 2020, shows that people have been more attuned to brands’ actions since the start of the pandemic and say they are more likely to purchase products from brands that they feel have reacted well to the crisis. They are less likely to buy from brands that they feel have taken advantage of the situation or acted insensitively.
Here is a round-up of the key findings:
79% of people asked said that they are likely to favour brands that have behaved well during the crisis, with clear and frequent communication (75%) and getting adapted safety measures in place (62%) cited among the contributory factors
80% say that they will be less likely to purchase products or services from companies that they feel have been insensitive or taken advantage of the situation. Over two in five adults (45%) feel that too many brands have tried to take advantage of the situation via their advertising
Supermarkets dominate the top 10 brands that people have felt most favourable towards during lockdown, with Tesco emerging as the leading brand by a substantial margin (spontaneously mentioned by 15% of respondents), followed by Asda and Morrisons
Log in to download the full research deck below and read the press release here.
IAB UK to fund campaign research to support digital advertisers
Working with our Board and IAB member media agencies, we’ll be funding brand evaluation campaigns for clients that have stopped or decreased digital ad...Learn more
IAB UK supports IAB Europe’s Transparency & Consent Framework
Read our statement regarding the Belgian Data Protection Authority’s preliminary report on IAB Europe’s role and practices in relation to the...Learn more
For better audio campaigns, listen to the market
Audio’s primacy as the marketing channel to connect with people is growing, writes Veritonic’s Damian Scragg, and Veritonic Competitive Intelligence can...Learn more