The voice of the affiliate
Owen Hancock, Head of Strategy EU, CJ Affiliate
How will voice technology reshape the affiliate ecosystem?
Imagine if Google had continued its efforts in the affiliate space, who knows, perhaps having Google Assistant booking affiliate exposure wouldn’t be such a crazy thought. In 2019 we have more voice technology than ever before, and this is already reshaping the affiliate ecosystem. With a recent study demonstrating that 37% of smart phone users are already leveraging voice technology1, and a prediction that this will rise to over 50% by 2020, the performance marketing community would do well to consider the variety of ways in which our industry will be disrupted by voice technology.
In order to get the conversation started, below are my four predictions of how voice will change the affiliate industry.
Disruption 1. Does The Last Word = The Last Click
Attribution debates have long raged in the digital industry. The affiliate industry, by and large, has settled on last click attribution. Whilst this may not be perfect it has set an industry standard in which people can predict and plan for. With voice technology opening up the world of voice purchasing, we need to understand how the customer journey will be measured and where an interaction will be considered the last touch point.
Disruption 2. More Pressure on Winning The Search Race
Search engine algorithms have always dominated the success of publishers, no matter how compelling the content of a site is, it can’t be monetised unless users are finding their way to the site. As the IAB’s report discusses ‘with reduced visual displays returning fewer search options, being the one results will be of the upmost importance’. So whilst being on the first page of results might currently be enough to gather a decent volume of hits, voice tech means winning the race (and only winning) will be enough to get users. This may mean a further narrowing of diversity in publishers with only the top handful thriving. Alternatively, we may see much deeper specialization in all forms or publisher in order to best meet search engine criteria. All that said SEO will most likely end up even more mystifying for affiliates as voice assistants lead a push toward semantic search, with not only keywords but intent and contextual meaning affecting results.
Disruption 3. Assistive Toolbars
You can debate the incrementality as much as you like, but users continue to leverage toolbars to help them find the best discounts or cashback rates. It’s not hard to imagine this tech extending to the voice arena. For example, we may start hearing, ‘Hey Quidco, can I get cashback on this hotel…’ whilst consumers are booking somewhere to stay. Indeed, given voice technology’s attachment to AI, which is so clearly documented in the IAB’s study, it’s not hard to imagine predictive or interruptive interactions; ‘Hi user, you normally get cashback on your shopping – would you like to know where you can find the best cashback on this product?’. The incrementality debate will rage on.
Disruption 4. Fewer Visual Ads, More Valuable Content
Unless something dramatically changes in how voice technology works, it will mean users spend less time browsing online. Voice tech allows quick decision making in a non-visual environment. This reduction in browse time will inevitably influence display advertising as brands move away from visual elements of the digital marketing mix. This in turn creates an opportunity for the affiliate community, if you can create rich and valuable content that provides for a consumer need, then you are more likely to be picked out and in turn to be able to influence the consumer journey.
Whether you agree with these disruptions or not, it’s undeniable that voice tech will eventually become the norm. The affiliate industry, by the nature of where the risk sits, has always been populated with entrepreneurs and innovators and if there’s one single thing I’m confident of it’s that affiliate will find new ways to add value through voice technology and CPA will be a great way to monetise this.
1 source: “Speak Easy”, Mindshare and J. Walter. Thompson, 2017
2 source: comScore, 2017
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