Terms & Conditions

These are some terms and conditions we need to make sure you’re happy with before you book an event or training course with us, the IAB team in the UK. Please read them carefully. Whilst there won’t be a test at the end, we will ask you to agree to them before finalising your booking.

Just so we’re clear, within these booking terms “we” or “us” or “our” means us, the IAB UK team; and “you” and “your” means you, our customer or potential customer who is booking a place on one of our paid for events or training courses.

The booking process

We advertise our events and training courses on our website. In legal terms this is known as an “invitation to treat”; when you click on ‘book now’ this becomes a contractual offer between us and you. We won’t have a proper contract until your order has been accepted and completed. The process you’ll go through to get to this point is as follows:

1. Select the relevant IAB event or training course, and then proceed to the checkout.

2. If you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details.

3. Once you are logged in, you must confirm your order and your consent to these booking terms and conditions.

4. You will then be asked to either enter your credit or debit card details to pay for your booking, or select to pay by cheque or BACS. Please note that if you want to pay by BACS or cheque your place won’t be secured until full payment has been received. You will also be charged an additional £25 admin charge for using this service when booking a paid for event. 

5. Before you place your final order, you will have the opportunity to check that it is correct and amend any errors before completing payment.

6. After you have completed the booking process we will send you a confirmation of your booking. If you have selected to pay by BACS or cheque this will include an invoice which will need to be actioned before you can attend the event or training date.

A bit more info about the booking process

Please note that we don’t keep a copy of these online booking terms specifically in relation to your booking, they apply to everyone. We may also update this version of the online booking terms on the website and unfortunately we can’t guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these online booking terms for your records. It is also worth noting that the only language in which we provide these online booking terms is English.

The IAB events and training courses are provided by the IAB UK team. Prices for these are quoted on our website, but do not include value added taxes (although this is outlined at the end of booking process). Please note that it is always possible that some of the prices on the website may appear incorrectly. We promise that we will always verify prices as part of the online booking procedure so that the correct price is stated when you pay.

Payment must be made in full before your booking can be finally confirmed. Payment must be made via SagePay on our website with a credit or debit card, via BACS or a cheque. BACS and cheque payments must be received before the course or event date. We may cancel the contract between us if payment is not received in full in cleared funds before the event or course date. Prices can change at any time, but changes will not affect contracts that already exist.

We reserve the right to change the date or venue, or cancel at any given time
Where we have a valid reason to do so, we may change an IAB event or training course date and/or venue or cancel, but will give reasonable notice of the change to you. If we do need to cancel a session where a place has been paid for, we will issue a full refund.
You have the right to cancel your place under these terms

Without prejudice to the statutory right of cancellation you can cancel your place on the IAB event and training course booking, but only under these terms:

1. At least 12 working days before the IAB event and training course is due to begin (in which case you will be entitled to a full refund of the amount paid).

2. If you cancel your attendance at an IAB event and training course booking 12 or less working days before an IAB event and training course is due to begin, or if you fail to attend an IAB event and training course, no refund will be given.

In order to cancel a contract on this basis, you must inform us by emailing one of the team and notice of this cancellation must be received by us on or before the relevant date set out above.

Please note that once payment has been made, your ticket is non-transferrable. This means that if for some reason you cannot attend and are not entitled to a refund, you cannot put the money towards anything else with the IAB, including other events, training courses or membership.

If you are entitled to a refund

If you cancel a contract and are entitled to a refund, we will usually refund using the same method originally used by you to pay for your purchase. We will process the refund as soon as possible and at the most within 30 days of the day we received your valid notice of cancellation.

The really legal stuff…

Limitations and exclusions of liability

Nothing in these online booking terms will limit or exclude the liability of a party for death or personal injury resulting from negligence; limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; limit any liability of a party in any way that is not permitted under applicable law; or exclude any liability of a party that may not be excluded under applicable law.

If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the online booking terms.

The limitations and exclusions of liability set out in this section, and elsewhere in the online booking terms are subject to the preceding paragraph and govern all liabilities arising under the online booking terms or in relation to the subject matter of the online booking terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of a force majeure event.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

If you are a business customer, we will not be liable to you in respect of any loss or corruption of any data, database or software.

If you are a business customer, we will not be liable to you in respect of any special, indirect or consequential loss or damage.


We warrant (or in less legal terms promise) that the services provided under these online booking terms will be provided with reasonable skill and care. You warrant (or promise) and represent to us that: 

1. You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms.

2. The information provided in or in connection with your booking request is accurate and complete.

3. You will be able to attend the IAB event or training course at the time and in the place advertised.

4. You meet the pre-requisites and qualification criteria for attending the IAB event and training course set out on our website.

5. You are at least 18 years of age.

Force majeure

A force majeure event means any event which is beyond our reasonable control. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.

Business customer indemnity

This section applies only if your contract with us under these online booking terms is in the course of a business. You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these online booking terms.

General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy as outlined on our website.

Contracts under these online booking terms may only be varied by an instrument in writing signed by both you and us. We may revise these online booking terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these online booking terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these online booking terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these online booking terms.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these online booking terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these online booking terms, at any time, providing, where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these online booking terms.

Each contract under these online booking terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of the section titled ‘limitations and exclusions of liability’ these online booking terms contain the entire agreement and understanding of the parties in relation to the events or training course booked on our website, and supersede all previous agreements and understandings between the parties in relation to IAB event and training course booked on our website; and each party acknowledges that no representations not expressly contained in these online booking terms have been made by or on behalf of the other party in relation to the booking of an event or training course on our website.

These online booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in relation to these online booking terms.

A final bit of info about us

We are the Internet Advertising Bureau for the UK
Our registered office is 14 Macklin Street, London, WC2B 5NF 
Our company registration number is 3650406
If you need to contact us please email info@iabuk.net
Our VAT number is 735 4500 47.

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