Member Services Manager


The IAB is the not-for-profit trade body for the digital advertising industry with members from some of the biggest companies in the world including Google, Disney, TikTok and Amazon. Our mission is to bring the industry together to deliver a better kind of profit, for the planet and its people. We do this through a range of activities including events, training, research, setting standards, helping the industry to remain self-regulated, and more. You can find out more about us and the work we do here.


Careers at the IAB

For information about our culture, the ways we support new joiners, our wellbeing offering, our company benefits and our commitments to sustainability and inclusion – visit Careers at the IAB.


The role

The Member Services team is responsible for three central pillars of IAB UK’s offering and operations. The first of these pillars is member relations. This aspect of the role requires end-to-end management of your allocated members, cultivating professional relationships that enable our members to make the most out of their IAB membership.

The second of these pillars is sector management. A core part of the Member Services team’s role is to champion the IAB’s mission across various industry sectors, e.g. Connected TV, Gaming, Search, etc. This will require you to develop a deep understanding of the challenges that your allocated sectors face and develop and manage a successful roadmap of initiatives and outputs that supports the sector’s growth.

The third pillar is commercial. You will be responsible for renewing your allocated members throughout the year in order to maintain membership revenue that allows the IAB to do all that it does. You will also be responsible for achieving an annual new business target by prospecting and onboarding new members in your allocated sectors.

This role is a one-year fixed term contract.


Key responsibilities

  • Manage relationships with members within the sectors of the industry you manage
  • Confidently understand the needs of your members so you can keep them up to date on all relevant IAB opportunities. For example, marketing opportunities, research launches, policy updates and events they might like to attend
  • Be the voice of sectors internally to the wider IAB, so other teams keep their finger on the pulse and can plan projects accordingly
  • Ensure that all members you work with receive value and work with under- engaged members to re-engage them if needed
  • Be part of a commercially aware team that is accountable for renewing the annual membership of members
  • Lead IAB industry groups for your allocated sectors. Groups meet quarterly bringing members together to collaboratively progress the sectors
  • Working with your sector on projects such as events, newsletters, blog pieces, debates, industry guides, research projects
  • Build relationships with multiple stakeholders, both internal and external, to proactively drive projects forward


Skills, knowledge and characteristics

  • Minimum of 4 year’s experience in the digital advertising industry
  • Demonstrable experience in consultative sales and/or relational account management
  • Excellent communication skills
  • Confident facilitator, can plan and deliver engaging group meetings
  • Collaborative approach, a team player
  • Strong presentation skills
  • A passion for the advertising industry and knowledge of the latest developments in digital advertising
  • An understanding of the programmatic supply chain and ad tech ecosystem
  • Ambitious self-starter who can work under their own initiative
  • Creative in ideas, writing, and ways of working
  • Working knowledge of Microsoft advantageous (you know your way around PowerPoint and Excel)
  • A shining positive attitude, sense of humour welcomed!


Management structure

This role works alongside our two existing Member Services Managers and will report into the Head of Partnerships


Equal opportunities

The IAB supports equal opportunities for everyone and we want to build a digital advertising industry that is for everybody. We value and respect all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking.


Application process

Applications, including a CV and information setting out how you meet the job requirements, to be sent to Connie Hawker [email protected]. Salary is competitive.


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