Hermes puts its delivery notifications in the cloud

Posted on: Monday 19 November 2018

Customers will be better able to track their delivery driver and upload a photo of their safe place with Hermes' new collaboration with IMImobile.

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The delivery company Hermes is enlisting the help of cloud communications and software provider IMImobile to enhance its delivery notifications.

Everything from tracking a delivery and uploading a photo of a safe place to leave a parcel through to managing returns will be done through the IMIconnect platform.

Hermes has been rolling out a Digital Futures programme to use technology and innovation to improve the customer experience on a number of levels.

Chris Ashworth, chief information officer at the company, said: “We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”

Hermes was founded in Germany in 1972, but expanded to the UK in 2000 and has become one of the best-known couriers, delivering some 300 million parcels a year.

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