The delivery company Hermes is enlisting the help of cloud communications and software provider IMImobile to enhance its delivery notifications.
Everything from tracking a delivery and uploading a photo of a safe place to leave a parcel through to managing returns will be done through the IMIconnect platform.
Hermes has been rolling out a Digital Futures programme to use technology and innovation to improve the customer experience on a number of levels.
Chris Ashworth, chief information officer at the company, said: “We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”
Hermes was founded in Germany in 1972, but expanded to the UK in 2000 and has become one of the best-known couriers, delivering some 300 million parcels a year.